For questions not covered in the FAQs, please email email@example.com with your inquiry and we will respond shortly.
From time to time, we may offer special discounts or promotions through unique coupon codes. If you have a coupon code, simply click on Shopping Cart in the upper right hand corner of the website. When on the Shopping Cart page, scroll down to the box underneath the question “Do you have a coupon?” and enter the coupon code.
Yes. We offer the option for a customized gift note. This service is complimentary. Simply enter your gift message at check out on the “shipping information” page. Please note that we do not offer gift-wrapping as a service.
We currently accept Visa, MasterCard, American Express, and Discover. Please email firstname.lastname@example.org for help resolving a payment issue.
If for some reason you are not satisfied with your coffee selection, we will gladly offer a refund with a returned product. Refunds will be honored up to 30 days after roast date.
Please note that the customer is responsible for returned shipping costs. To request a refund, please email email@example.com. Currently, gift items are not available for return.
To retrieve login information, click on link that reads “Forget your password?” and follow directions. This is on check out page. Your password will then be emailed to you. If you have trouble retrieving your password, be sure to check your email’s spam folder. Please note that you may always check out as a guest.
All coffee is roasted to order; please allow 1-2 days for the roasting process. Coffee will ship within 24 hours of roasting.
If a shipment is returned to our facility or never delivered by USPS due to the following reasons:
King Bean Coffee Roasters is not responsible, liable, or obligated to reship the package or offer a refund. Upon receipt of a returned package, we will contact you to determine the reasoning for the return. If you have not received your order and feel that it may have been returned, please email firstname.lastname@example.org.
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